Shipping & Returns

Domestic – All domestic orders are sent with Australia Post or Sendle. We charge a flat rate shipping cost of $12 per order for regular post. This usually takes 1-5 business days from the date of shipping.
We aim to dispatch your order as soon as possible however please allow one week between the date of purchase and the shipping.
Please do not hesitate to email with any enquiries about the status of your shipment or delayed order.
International – International shipping is available. The rate is calculated depending on your destination and the weight of your order.

International orders may be subject to additional taxes, customs duties and fees levied by the destination country. Kemma cannot be held responsible for any of these fees incurred, therefore the recipient is liable. Please contact your local custom’s offices if you require more information regarding duties and taxes. Kemma is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.
Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to Kemma, the customer forfeits the original shipping costs.

*Please note that we are not responsible for any stolen or missing packages. 

Since Kemma items are handcrafted and limited edition, returns for change of mind are not accepted.
Whilst we do all we can to ensure your items are packaged carefully, we understand that accidents happen during the shipping process. In the unlikely event that your item arrives damaged or broken, please promptly email with images of the damage to organise a refund.