Policies

TERMS AND CONDITIONS

PLEASE READ THE BELOW CAREFULLY BEFORE PURCHASING

The Terms and Conditions set out below are to be applied to the use of this Website (‘Website’). The expressions “we”, “us” and “our” are a reference to “Kemma”. The expression “you” and “your” is a reference to any visitor/user of the Website or any purchaser of our goods/services or any individual whose personal information has been provided to and collected by us. By using the Website and/or purchasing with Kemma you are agreeing to and are bound by these Terms and Conditions.

CHANGES TO TERMS AND CONDITIONS

We reserve the right to alter and change these Terms and Conditions at any time. Changes to the Terms and Conditions will be effective immediately upon publication on the Website. Your continued use of the Website following such publication will represent an agreement by you to be bound by the Terms and Conditions as amended. It is your responsibility to be aware of these Terms and Conditions as they may be altered.

DISCLAIMER

This Website and its content are provided 'as is' and except to the extent required by law, without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law.

We do not represent or warrant that the information contained in the Website is accurate, complete or current, or that the Website will be uninterrupted or error free, or that any defects in the Website will be corrected or that the Website or the server that makes the website available are free of viruses or any other harmful components. Except to the extent required by law, we do not make any warranties or representations regarding the use of the materials on the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.

We reserve the right to suspend or withdraw the whole or any part of the Website at any time without notice and without incurring any liability.

LIMITATION OF LIABILITY

Your use of the Website is at your own risk. Where conditions and warranties implied by applicable law cannot be excluded, we limit our liability where and to the extent we are entitled to do so. Otherwise, neither we, nor any of our affiliates, officers or directors nor any of our agents or any other party involved in creating, producing or delivering the Website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the materials on the website, including damages caused by viruses or any incorrectness or incompleteness of the information on the website, or the performance of the products, even if we have been advised of the possibility of any such damages.

To the extent permitted by law, our liability for breach of any implied warranty or condition, which cannot be excluded by the Terms and Conditions, is limited, at our option, to one or more of the following:

In the case of goods supplied or offered by us:

• the replacement of the goods or the supply of equivalent goods;
• the repair of such goods;
• the payment of the costs of replacing the goods or acquiring equivalent goods; or
• the payment of the costs of having the goods repaired.

YOUR OBLIGATIONS

You must ensure that your access to the Website is not illegal or prohibited by laws which apply to you.

You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this Website or any linked website.

You must not misuse our system or the Website. Specifically, you must not hack into, circumvent security or otherwise disrupt the operation of our Website. Furthermore, you must not undertake any activity which will place an unreasonable burden on our systems. You agree to indemnify us and our respective officers, employees and agents against all actions, claims and demands which may be instituted against us arising out of your failure to comply with these terms and conditions.

INTELLECTUAL PROPERTY

The material on the Website, including the software, design, text, images and graphics used on the Website are owned or under license by Kemma.

Your use of the Website does not grant you a licence or act as a right of use of any of the trade marks or logos, whether registered or unregistered, that are displayed on the Website without the express written permission of the trade mark owner.

THIRD PARTY LINKS

This Website may from time to time contain links to other websites or information provided by third parties. We make no warranties or representations about the accuracy or suitability of the information or links provided on this website, including information provided by third parties. You use the information and links at your own risk. We have no control over their individual content and make no representations or warranties as to any of the information appearing in relation to any linked websites. We do not recommend any products or services advertised on those websites. If you decide to access any third-party website linked from our website, you do so at your own risk.

RETURNS AND SHIPPING POLICY

SHIPPING

Domestic – All domestic orders are sent with Australia Post or Sendle. We charge a flat rate shipping cost of $12 per order for regular post. This usually takes [1-5 business days] from the date of shipping.

We aim to dispatch your order as soon as possible however please allow three days between the date of purchase and the shipping.

Please do not hesitate to email hello.kemma@outlook.com for any enquiries about the status of your shipment or delayed order.

International – International shipping is available. The rate is calculated depending on your destination and the weight of your order.

International orders may be subject to additional taxes, customs duties and fees levied by the destination country. Kemma cannot be held responsible for any of these fees incurred, therefore the recipient is liable. Please contact your local custom’s offices if you require more information regarding duties and taxes.

Kemma is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.

Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to Kemma, the customer forfeits the original shipping costs.

RETURNS

Since Kemma items are handcrafted and limited edition, returns for change of mind are not accepted.

Whilst we do all we can to ensure your items are packaged carefully and safely, we understand that accidents happen during the shipping process. If your item arrives damaged or broken, please promptly email hello.kemma@outlook.com with images of the damage to organise a refund.

*Please note that we are not responsible for any stolen or missing packages.